Issue with alerts not being raised

Incident Report for SEKOIA.IO

Resolved

This incident has been treated. A post-mortem was produced and communicated to customers.

Posted Jan 17, 2025 - 12:06 CET

Update

Event replay was started at 17:55 CET, you should now see alerts being raised for the period of the incident (11:21 CET until 13:01 CET). We estimate this event replay to finish around 05:00 CET tomorrow.

Posted Jan 15, 2025 - 18:45 CET

Update

We are currently mobilizing resources to perform a replay of events received during the duration of the incident. Our goal is to ensure alerts were eventually correctly raised.

Posted Jan 15, 2025 - 16:16 CET

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Jan 15, 2025 - 13:10 CET

Identified

We have an issue since 11h20 which impacted the alerts raising process.
We identified the issue and are currently deploying a fix.

Posted Jan 15, 2025 - 12:55 CET

This incident affected: FRA1 - XDR (Detection).