All Systems Operational
FRA1 - XDR ? Operational
Ingestion Operational
Threat Intelligence for research & triage Operational
Automation Operational
Event storage Operational
Detection Operational
Hunting Operational
Case management Operational
Web application Operational
FRA1 - CTI ? Operational
Search Operational
API consumption Operational
TAXII consumption Operational
MISP consumption Operational
Enrichers Operational
Web application Operational
FRA2 - XDR (SecNumCloud / PCI DSS region) ? Operational
MCO1 - XDR ? Operational
EUR1 - XDR ? Operational
UAE1 - XDR ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Nov 5, 2024

No incidents reported today.

Nov 4, 2024

No incidents reported.

Nov 3, 2024

No incidents reported.

Nov 2, 2024

No incidents reported.

Nov 1, 2024

No incidents reported.

Oct 31, 2024
Resolved - From 12:45 CET to 18:42 CET, there was a conflict with our ingress configurations that caused syslog SSL connections to be rejected. This impacted rsyslog reception.
As a result, events sent during this period may have been rejected and could potentially be lost if they were not buffered on your side. We sincerely apologize for any inconvenience this may have caused.
This is a serious matter, and we are committed to implementing enhanced monitoring and safeguards to ensure this issue is identified more quickly and prevented from recurring in the future.

The issue has been addressed, and we have restored the ability to send events via rsyslog using our event-amplifier.

Oct 31, 19:00 CET
Resolved - This incident has been resolved.
Oct 31, 15:16 CET
Monitoring - The platform is up again since 12:49 CET.
We have not lost any events during the downtime.
Alerts are being processed.
We will keep monitoring closely during some time to ensure everything is stable.

Oct 31, 13:36 CET
Identified - The UAE1 region is experiencing some downtime since 11h20 CET due to an issue during a maintenance update.
The problem is identified, we are actively rolling back the changes and expect the issue to be resolved in the next half hour.

Oct 31, 12:01 CET
Oct 30, 2024
Resolved - We have fully caught up on alerts raising lag and everything is running and stable since.
Oct 30, 16:37 CET
Update - We noticed some impact on tag enrichment too, that have caused a lot of alerts to raise.
Everything is stable now, we are consuming lag on alerts raising.
ETA : ~1H

Oct 30, 14:40 CET
Monitoring - A fix has been deployed at 12:58 CET.
Ingestion and event storage have not been impacted. We have not lost any event.
However, alerts raising tasks are delayed.
We are gradually consuming the lag, and we will give you an ETA soon.

Oct 30, 13:20 CET
Identified - We are aware of an ongoing incident on our platform since 12:15 CET, related to internal loadbalancers.
This is impacting our whole platform.
Our team is currently implementing a fix.
We'll keep you updated

Oct 30, 12:56 CET
Oct 29, 2024

No incidents reported.

Oct 28, 2024

No incidents reported.

Oct 27, 2024

No incidents reported.

Oct 26, 2024

No incidents reported.

Oct 25, 2024

No incidents reported.

Oct 24, 2024

No incidents reported.

Oct 23, 2024

No incidents reported.

Oct 22, 2024
Resolved - All backlog has been processed, this incident is now over.
Oct 22, 23:40 CEST
Monitoring - We managed to identify the issue and process the backlog of pending tasks on the cluster responsible for event ingestion. We are now catching up on the backlog of enqueued events.
Oct 22, 21:33 CEST
Update - Investigation is still ongoing.
Oct 22, 20:21 CEST
Investigating - We are currently experiencing performance issues with event ingestion. As a results, events may show up late into the events page.
Our team is looking into this issue.

Oct 22, 18:48 CEST