FRA1 hardware network issues
Investigating - Our provider is having hardware issues on a pair of servers that are the main network routers of FRA1. While we are investigating, you may see some sporadic timeouts and 50x errors (less than 0.1%), which will succeed after a retry.
Event ingestion is also experiencing some delay, due to the nature of the underlying issue.
Apr 02, 2025 - 10:02 CEST
FRA1 ? Degraded Performance
Web application ? Degraded Performance
Event ingestion ? Degraded Performance
Event storage ? Operational
Detection ? Operational
Hunting ? Operational
Case management ? Operational
Automation ? Operational
AI ? Operational
CTI Search ? Operational
CTI Feed (API) ? Operational
CTI Feed (TAXII) ? Operational
CTI Feed (MISP) ? Operational
FRA2 (SecNumCloud / PCI DSS region) ? Operational
Web application ? Operational
Event ingestion ? Operational
Event storage ? Operational
Detection ? Operational
Hunting ? Operational
Case management ? Operational
Automation ? Operational
AI ? Operational
CTI Search ? Operational
CTI Feed (API) ? Operational
CTI Feed (TAXII) ? Operational
MCO1 ? Operational
Web application ? Operational
Event ingestion ? Operational
Event storage ? Operational
Detection ? Operational
Hunting ? Operational
Case management ? Operational
Automation ? Operational
AI ? Operational
CTI Search ? Operational
CTI Feed (API) ? Operational
CTI Feed (TAXII) ? Operational
UAE1 ? Operational
Web application ? Operational
Event ingestion ? Operational
Event storage ? Operational
Detection ? Operational
Hunting ? Operational
Case management ? Operational
Automation ? Operational
AI ? Operational
CTI Search ? Operational
CTI Feed (API) ? Operational
CTI Feed (TAXII) ? Operational
USA1 ? Operational
Web application ? Operational
Event ingestion ? Operational
Event storage ? Operational
Detection ? Operational
Hunting ? Operational
Case management ? Operational
Automation ? Operational
AI ? Operational
CTI Search ? Operational
CTI Feed (API) ? Operational
CTI Feed (TAXII) ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Apr 2, 2025

Unresolved incident: FRA1 hardware network issues.

Apr 1, 2025

No incidents reported.

Mar 31, 2025

No incidents reported.

Mar 30, 2025

No incidents reported.

Mar 29, 2025

No incidents reported.

Mar 28, 2025
[FRA1] - Delay on event processing
Resolved - Event ingestion is back to real-time
Mar 28, 13:43 CET
Monitoring - A fix has been implemented and we are gradually catching up on the delay.
We will close this incident once event ingestion is back to real-time.
Mar 28, 12:30 CET
Identified - Hello,
An unexpected behavior during a deployment is causing some slight delay on event processing.
We identified the root cause and are currently working on a solution.
Mar 28, 11:58 CET
Mar 27, 2025

No incidents reported.

Mar 26, 2025
[MCO1] Events indexation delay
Resolved - The indexing is back in real time since 13:13 CET and everything is stable.
Mar 26, 13:38 CET
Monitoring - A fix has been implemented and the platform is catching up on the delay.
We will come back to you when we are on real-time.
Mar 26, 11:15 CET
Identified - Good morning.
You may experiencing delay on events indexing due to an exceptionally high traffic this morning.
This affects the time before events are visible in the events page.
Our team currently working towards a solution.
Currently the delay is about 15 to 20min.
Mar 26, 11:00 CET
Mar 25, 2025

No incidents reported.

Mar 24, 2025

No incidents reported.

Mar 23, 2025

No incidents reported.

Mar 22, 2025

No incidents reported.

Mar 21, 2025

No incidents reported.

Mar 20, 2025

No incidents reported.

Mar 19, 2025

No incidents reported.

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