All Systems Operational
FRA1 - XDR ? Operational
Ingestion Operational
Threat Intelligence for research & triage Operational
Automation Operational
Event storage Operational
Detection Operational
Hunting Operational
Case management Operational
Web application Operational
FRA1 - CTI ? Operational
Search Operational
API consumption Operational
TAXII consumption Operational
MISP consumption Operational
Enrichers Operational
Web application Operational
FRA2 - XDR (SecNumCloud / PCI DSS region) ? Operational
MCO1 - XDR ? Operational
EUR1 - XDR ? Operational
UAE1 - XDR ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Oct 31, 2024

No incidents reported today.

Oct 30, 2024
Resolved - We have fully caught up on alerts raising lag and everything is running and stable since.
Oct 30, 16:37 CET
Update - We noticed some impact on tag enrichment too, that have caused a lot of alerts to raise.
Everything is stable now, we are consuming lag on alerts raising.
ETA : ~1H

Oct 30, 14:40 CET
Monitoring - A fix has been deployed at 12:58 CET.
Ingestion and event storage have not been impacted. We have not lost any event.
However, alerts raising tasks are delayed.
We are gradually consuming the lag, and we will give you an ETA soon.

Oct 30, 13:20 CET
Identified - We are aware of an ongoing incident on our platform since 12:15 CET, related to internal loadbalancers.
This is impacting our whole platform.
Our team is currently implementing a fix.
We'll keep you updated

Oct 30, 12:56 CET
Oct 29, 2024

No incidents reported.

Oct 28, 2024

No incidents reported.

Oct 27, 2024

No incidents reported.

Oct 26, 2024

No incidents reported.

Oct 25, 2024

No incidents reported.

Oct 24, 2024

No incidents reported.

Oct 23, 2024

No incidents reported.

Oct 22, 2024
Resolved - All backlog has been processed, this incident is now over.
Oct 22, 23:40 CEST
Monitoring - We managed to identify the issue and process the backlog of pending tasks on the cluster responsible for event ingestion. We are now catching up on the backlog of enqueued events.
Oct 22, 21:33 CEST
Update - Investigation is still ongoing.
Oct 22, 20:21 CEST
Investigating - We are currently experiencing performance issues with event ingestion. As a results, events may show up late into the events page.
Our team is looking into this issue.

Oct 22, 18:48 CEST
Oct 21, 2024

No incidents reported.

Oct 20, 2024

No incidents reported.

Oct 19, 2024

No incidents reported.

Oct 18, 2024

No incidents reported.

Oct 17, 2024
Resolved - This incident has been resolved.
All alerts are being processed in real time.

Oct 17, 16:32 CEST
Monitoring - We are pleased to inform you that the fix has been successfully deployed. No alerts were lost during this incident. However please note that some alerts may experience some temporary delay. Our team is closely monitoring the situation to ensure everything returns to normal promptly. Thank you for your patience and support.
Oct 17, 16:10 CEST
Identified - We have identified an issue with our detection engine and have temporarily paused it to prevent any false alerts.
Rest assured, our team is actively working on a solution, which we expect to deploy shortly.
Thank you for your patience and understanding.

Oct 17, 15:50 CEST
Resolved - On 17/10, at 16:54 CEST, a deployment introduced a bug into production which led to the "alert created" playbook triggers not being activated. All other triggers and playbooks continued to operate without any issues.

Our team detected the issue and has already rolled back the affected deployment as of 10:09 today. We are actively working on replaying the missed triggers and are developing a permanent fix to prevent similar incidents in the future.

We apologize for any inconvenience caused and appreciate your patience while we resolve this matter.

Thank you for your understanding.

Oct 17, 05:00 CEST